Please read these terms carefully. By using this website, you agree to be bound by all the terms and conditions of this agreement.

General Terms and Conditions

Terms of use

1.1 Thank you for visiting [email protected]. By accessing or utilizing the website, whether through automated means or otherwise, you, whether a registered or guest user in accordance with our eligibility criteria (“User”), agree to adhere to these Terms and Conditions (“Terms of Use”) and any additional terms and conditions referenced herein that may apply to specific areas of the website from time to time. We strongly encourage all Users to read these Terms of Use thoroughly while engaging with the website.

1.2 The Website is owned and operated by Vanshika Micro Credit, a company incorporated under the provisions of the Companies Act, 2013, with the corporate identity number (CIN) U65999UP2016NPL084907. Any references to the Website within these Terms of Use shall be understood to pertain to the aforementioned entity, including its online portal.

1.3 The content presented herein constitutes an electronic record as defined by the Information Technology Act, 2000, along with its applicable rules and any amendments thereto. Consequently, this document does not necessitate physical or digital signatures and serves as a valid and binding agreement between the website and the User. Additionally, please note that these Terms of Use are provided to the User in accordance with Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandates the publication of the rules, regulations, privacy policy, and terms of use governing access to or utilization of the website.

1.4 We maintain the right to amend these Terms of Use at any time. Any modifications will take effect immediately upon their posting. By continuing to access and use the website after such changes have been indicated, you acknowledge and accept the updated Terms of Use.

Customer Eligibility

2.1 The use of this website is limited to individuals who are legally capable of entering into contracts under the Indian Contract Act, 1872. Individuals classified as “incompetent to contract”, including minors and un-discharged insolvents, are prohibited from accessing the website. Specifically, individuals under the age of 18 are not permitted to register as Users or engage in any transactions on the website.

2.2 The Website retains the authority to revoke any membership and/or deny access to the website if it becomes known or is subsequently discovered that the individual accessing or using the website is below the age of 18 years.

2.3 By accepting the Terms of Use, the User hereby confirms and agrees that they are of legal age, specifically 18 years or older, and possess the capacity to enter into a legally binding contract. This acceptance shall be regarded as the formation of a contract between the website and the User, insofar as permitted by relevant laws.

2.4 The User must have a rupee-denominated savings/current account with a bank in India.

2.5 The User must have a PAN (Permanent Account Number), allotted by the Income Tax Department of India.

2.6 By agreeing to the Terms of Use, you confirm that you have read and fully understand the risks associated with lending and/or borrowing through the website.

2.7 To be eligible as a Borrower, the User must be:

2.7.1 User must be a salaried individual.

2.7.2 If the User is a salaried individual, the following criteria must be met: (a) The User must be domiciled in India. (b) The User should have had continuous employment over the past six months. (c) The User must not be involved in any civil or criminal litigations. (d) The User's monthly salary must be deposited into a bank account. (e) The User may only request a loan ranging from ₹25,000 to ₹5,00,000 with a repayment period not exceeding 24 months.

Sign up and Registration

3.1 As mentioned, individuals may access the website either by registering for an account or by browsing as a guest. Please note that guest users may have limited access to certain sections of the website, which are exclusively available to registered users. This access may be modified periodically at the discretion of the website administration.

3.2 All eligible users intending to register on the website must create an account by providing the required information as outlined on the site.

3.3 By submitting an application for registration, the User consents to and authorizes us to conduct necessary checks and verifications as part of the registration process:

3.3.1 We shall run identity, KYC, and fraud checks.

3.3.2 obtain a credit rating for Users from the Credit Information Bureau.

3.3.3 Carry out residence and/or work verification at your employment location.

3.4 If a User submits information that is inaccurate, outdated, or incomplete, or if the website has reasonable grounds to suspect such discrepancies, the website reserves the right to suspend or terminate the User's account. Additionally, the website may deny all current or future access to its services, in whole or in part.

3.5 Users of the website may be required to provide specific personal information and explicitly consent to the website's access to, collection, and retention of such information. The collection, storage, use, and disclosure of User's personal information shall adhere to the website's privacy policy, which can be found at www.mudraboxx.com/privacy-policy .

3.6 Registration Fee – To register as a Borrower: There is no fee charged for registration.

Use of Website

4.1 To borrow through the website, you must log in to your Mudraboxx account.

4.2 All registered users of the website shall bear sole responsibility for all activities undertaken in relation to their accounts. The website and the entity operating it shall not be held accountable or liable for any illegal actions, including but not limited to misuse, unauthorized access, hacking attempts, or denial of access resulting from such actions.

4.3 All users of the website hereby acknowledge and confirm receipt of a copy of the loan agreement (“Loan Agreement”) to be executed between the Borrower and the Lender. Furthermore, all users affirm that they have read and fully understood the terms and conditions outlined in the Loan Agreement. Upon execution, the users covenant to unconditionally adhere to these terms and agree not to raise any defense regarding the agreement.

4.4 If any User becomes aware of or is informed of any instance of unauthorized access or misuse of their Mudraboxx account, they shall promptly notify the website accordingly.

4.5 We reserve the right to decline any instruction from the User that we determine to be: (a) Ambiguous. (b) Not issued by the authorized User. (c) Potentially leading to a violation of legal obligations or other duties. (d) Indicative of the website being utilized for any unlawful activities.

4.12 The website expressly forbids any use of its content, which includes but is not limited to the following actions: (i) Downloading, copying, or utilizing the content or the website in any manner that competes with the website or benefits third parties. (ii) Unauthorized caching, linking to the website, or framing of any content. (iii) Modifying, distributing, transmitting, performing, broadcasting, publishing, uploading, licensing, reverse engineering, transferring, selling, or creating derivative works from any content, products, or services obtained from the website without appropriate rights, including infringement of another party's intellectual property. (iv) Uploading, posting, or transmitting any material that contains software viruses or other harmful computer codes, files, or programs intended to disrupt, destroy, or limit the functionality of any computer. (v) Employing any hardware or software designed to clandestinely intercept or acquire information from the website, including the use of “scraping“ or other data extraction techniques, robots, or similar data-gathering tools. (vi) Engaging in any activity that imposes, or has the potential to impose (at the website’s discretion), an unreasonable or disproportionately large burden on the website's infrastructure, or that may harm or disrupt the proper functioning of the website’s systems.

4.13 The website retains the authority to refuse or revoke any User registration, remove individuals from the platform, and prohibit access to the website for any reason without prior notice. Additionally, the website may limit or terminate such access and usage at any time as deemed necessary.

Terms, Conditions, and Process for Lending

5.1 Should the Lender decide to proceed with lending, they will have the opportunity to choose one or multiple Borrower Profiles from the selection of profiles available on the website, which have been sourced accordingly.

5.2 The Lender agrees to offer the first loan within 30 (Thirty) days from the date of registration through the website.

5.3 Upon the selection of the Borrower, the Registered Lender shall transfer an amount corresponding to the desired lending amount into the Escrow Account via its bank account utilizing RTGS or NEFT.

5.4 Upon the successful transfer of the lending amount to the Escrow Account, and once Mudraboxx confirms the receipt of funds in the Escrow Account, the lending amount will be displayed in the User’s Mudraboxx account. Please allow up to 4 to 6 hours for this process to complete. If the Lender initiates a fund transfer via RTGS/NEFT after the cut-off time or on a holiday, the amount will be reflected in the Mudraboxx account on the next business day.

5.5 Upon the selection and confirmation of the Borrower’s profile (“Selected Borrowers”), a sum equivalent to the amount the Registered Lender intends to lend to the Selected Borrowers will be credited to the User’s Mudraboxx account.

5.6 The Lender and Borrower will sign the Loan Agreement.

5.7 Charges and Fees: The website reserves the right to impose fees and charges as necessary. The facilitation fee will be applicable only in instances where lenders receive EMIs. Mudraboxx retains the discretion to modify the rate of these charges periodically. Any such adjustments will be communicated to lenders through email, SMS, and/or push notifications.

Terms and Conditions for Borrowing

6.1 A Borrower can request a loan by posting a loan requirement through the website and completing the application process.

6.2 During the registration process, you must provide your bank account details for repayment purposes.

6.3 By posting Loan Request, you agree:

a) The user is required to provide additional information as requested. Should we determine that this supplemental information or the details supplied during the application process are inaccurate or insufficient in any regard, the Loan Request will be rendered void, and we reserve the right to take appropriate actions against the user.

b) The user consents to allow us to assess their credit rating through any Credit Information Bureau in India, which is necessary for us to evaluate the likelihood of repayment.

c) The user acknowledges that the Credit Information Bureau compiles records linking their information with that of any financial associates previously declared (e.g., joint credit account holders), including any prior or subsequent names associated with these accounts. In evaluating repayment credibility, we may take into account the financial backgrounds of the user's associates as reflected in their credit references.The user acknowledges that the Credit Information Bureau compiles records linking their information with that of any financial associates previously declared (e.g., joint credit account holders), including any prior or subsequent names associated with these accounts. In evaluating repayment credibility, we may take into account the financial backgrounds of the user's associates as reflected in their credit references.

d) “I hereby provide my unreserved consent and authorize Vanshika Micro Credit, along with its service provider, to access my personal information for the purpose of obtaining my Credit Information Report and Credit Score from CIBIL or Equifax Credit Information Services Pvt. Ltd. specifically for risk assessment and credit underwriting purposes, and for no other uses.“ This confirmation must be provided by the user prior to the submission of the loan application.

e) The user agrees to accept any loan amount offered by lenders.

6.4 If deemed necessary, following an assessment of the borrower's profile, Mudraboxx may require the borrower to secure a co-signer as a prerequisite for the disbursement of the loan. Should the borrower be unable to arrange for a co-signer, Mudraboxx reserves the right to decline the loan application.

6.5 Formation of Loan Agreements

a) The Borrower consents to accept each loan offer that satisfies their borrowing criteria.

b) The Borrower agrees to execute the loan agreements either electronically or in written form. In instances where multiple loan agreements are applicable, the website will provide a summary of the loans accessed within the Mudraboxx Account.

6.6 Upon execution of all requisite documents and fulfillment of all conditions for disbursement, to the sole satisfaction of the Company, the borrowed amount will be credited to the Borrower’s account. The platform employs a rounding-down methodology during loan disbursement for the sake of clarity and ease of understanding. For instance, if the final disbursement amount, after accounting for all applicable charges and fees, totals Rs. 9,411.18, the actual disbursement amount will be Rs. 9,411, with the remaining Rs. 0.18 adjusted to the platform.

The website shall be entitled to charge the following fees and charges.

a) Loan processing charge for every loan availed by the borrower.

b) GAP Interest charges if eligible

c) Tracing Charges: In the event that we are unable to locate you at the residential address or work location provided during your loan request, we will need to trace your updated address. The fee for this service is Rs. 300.

d) No-Response fee (if you fall into arrears and we cannot contact you for 15 consecutive days) – Rs. 300.

e) Recollection Fee (if our recovery person visits your office or residence to collect your EMI payment or visits your office or residence premises as you are not paying your EMI on time) – Rs. 300.

f) Change of Repayment Date (if you want to change the Repayment Date) – Rs. 300.

g) Change of Nominated Account (if you want to change the Nominated Account from which your EMIs are being repaid) – Rs. 300.

h) Litigation costs and expenses, which encompass legal fees incurred to address outstanding arrears, will be communicated to the Borrower if such action becomes necessary.

i) Late Payment Fee: In the event that a Borrower fails to make a repayment on time, Mudraboxx retains the right to impose an administration fee to cover the costs associated with the collection of outstanding repayments (hereafter referred to as the “Late Payment Fee“).

In case the Loan amount is less than or equal to Rs. 100,000

• If the Borrower has delayed repayment by 2 weeks (14 days from EMI date), they will be charged Rs. 1,500.

• If the Borrower has delayed repayment by 3 weeks (21 days from EMI date), they will be charged Rs. 2,250.

• If the Borrower has delayed repayment by 4 weeks, they will be charged Rs. 3,000.

• For delays of an EMI beyond a month, the Borrower will be charged an additional 2% penal interest rate on the overdue amount.

In case the Loan amount is more than Rs. 1,00,000 but less than or equal to Rs. 3,00,000

• If the Borrower has delayed his repayment by 3 weeks (21 days from EMI date), he will be charged Rs. 3,000.

• If the Borrower has delayed his repayment by 4 weeks, he will be charged Rs. 4,000.

• For delays of an EMI beyond a month, the Borrower will be charged an additional 2% penal interest rate; on the overdue amount.

In case the Loan amount is more than Rs. 3,00,000

• If the Borrower has delayed his repayment by 2 weeks (14 days from EMI date), he will be charged Rs. 3,000

• If the Borrower has delayed his repayment by 3 weeks (21 days from EMI date), he will be charged Rs. 4,500

• If the Borrower has delayed his repayment by 4 weeks, he will be charged Rs. 6,000

• For delays of an EMI beyond a month, the Borrower will be charged an additional 2% penal interest rate; on the overdue amount

These charges will be equitably distributed among lenders and Mudraboxx. The updated ratio of this charge allocation can be found in the Lender FAQ section. These charges will be applicable to all active loans on the platform. Mudraboxx reserves the right to revise the allocation ratio at any time. Any modifications will be communicated to lenders through email, SMS, and/or push notifications.

j) All expenses related to stamp duty and associated costs for document preparation.

k) Loan Cancellation charges to the borrower when cancelled by him/her – Rs. 1,000 .

l) Loan Cancellation charges to the lender when cancelled by him/her – Rs. 1,000 .

Settlement of Payment

7.1 All funds received from the Borrower, including any applicable delay charges, late fees, penalty charges, or similar fees, shall be deposited into the Escrow Accounts.

7.2 These funds will be recorded as a credit to the Lender's Mudraboxx Account, which can be accessed by logging into the Mudraboxx platform.

7.3 All repayments collected will be transferred to the Lender's Mudraboxx Account within three business days following the receipt of the EMI from the Borrower.

(a) The Lender will receive a notification when their Mudraboxx account balance reflects the receipt of EMIs.

(b) The Lender has the option to withdraw funds from their Mudraboxx account to their registered bank account by issuing a request to Mudraboxx. Please note that the Lender will not accrue any interest on the funds maintained in their Mudraboxx account.

(c) For example, if a Borrower makes an EMI payment on the 2nd of the month, the funds will be transferred to the Lender’s Mudraboxx account by the 5th of the month, and the Lender will not earn any interest on the amount held in their Mudraboxx account.

(d) As a Borrower, repayments due under loan agreements are made via direct debit to their bank account, which results in an initial credit and debit to the Borrower’s Loan Account on Mudraboxx, followed by a credit to each applicable Lender’s lending account. The repayment amount will be rounded up to the nearest whole number, which the Borrower is obligated to pay. For instance, if the repayment amount is Rs. 3,633.4, the Borrower will be required to pay Rs. 3,634.

(e) In crediting the Lender’s account with EMIs or any applicable delay penalty charges, amounts will be rounded to two decimal places. For example, if the EMI amounts to Rs. 180.1442, the Lender’s account will be credited with Rs. 180.14.

(f) Upon the distribution of loan EMIs and any applicable delay penalty charges to the respective Lenders, any residual amount resulting from rounding down to two decimal places will be transferred to the platform as an adjustment amount. For instance, if the EMI is Rs. 180.1442, the Lender’s account will be credited with Rs. 180.14, and Rs. 0.0042 will be transferred to the platform as the adjustment amount.

Loan Administration

8.1 EMI: The commencement of EMIs will align with the date of loan disbursement. The Lender will begin to accrue interest following a period of five days from their investment in the loan or from the date of loan disbursement, depending on which occurs first.

8.2 Prepayment Terms: Borrowers who wish to settle their loan in advance may do so without incurring any prepayment fees. To initiate the prepayment process, kindly send us an email at[email protected].

If a Borrower has made three or more EMIs at the time of prepayment, they will be responsible for the outstanding principal as well as the interest accrued up to the prepayment date. Conversely, if fewer than three EMIs have been paid as of the prepayment date, the Borrower must remit both the principal amount and the interest corresponding to the first three EMIs.

8.3 Missed Repayments

In case if a Borrower fails to make a repayment or anticipates an inability to adhere to the repayment schedule outlined in the Loan Agreement, it is imperative that the Borrower promptly reach out to the Company by sending an email to [email protected]. Upon receiving your communication, we will take the following actions:

a) Provide a explanation of any applicable delay charges and available options.

b) Notify the relevant Lender regarding the same situation.

c) Inform if your account is being passed on to the internal recovery team for further legal recovery as your loan has been classified under the Default category.

d) Inform the Credit Information Bureau about the Borrower’s default in repayment. As a word of caution, we would like to inform you that this reporting may have serious consequences on your ability to avail of any credit in the future.

8.4 Default Category

A Borrower will be categorized as “in default“ upon the occurrence of any of the following events:

a) Failure to remit the Equated Monthly Installment (EMI) for three consecutive months.

b) Confirmation of the Borrower’s passing.

c) Engagement in a terminal arrangement that impacts the Borrower’s Loan Agreements.

d) Any other specific circumstances that may arise; the website reserves the right to determine the classification of any Loan Agreement as “Default” at its discretion.

8.5 Repayment Date Changes

In the event that a Borrower wishes to alter the repayment date (“Repayment Date”), excluding situations where a payment cannot be made at all, the Borrower may proceed as follows:

(a) The Borrower may request a modification of the Repayment Date by notifying Mudraboxx of the desired change and specifying the new date within the current month. To request this change, please sign in to your Mudraboxx Account and adhere to the provided instructions, or alternatively, you may send an email at [email protected].

(b) Please note that a change to your Repayment Date may only be processed once every six months.

(c) The amount due on the revised Repayment Date will be adjusted based on the number of days between the new date and the original Repayment Date. Following this adjustment, all subsequent repayments (assuming no further changes) will revert to the standard repayment amount.

(d) Mudraboxx will acknowledge and confirm the new Repayment Date, along with any adjustments to the next repayment amount, prior to implementing the change. This acknowledgment and confirmation will occur either online during your telephone call or through an email exchange, depending on how you choose to make the request.

(e) Mudraboxx reserves the right to request justification for the alteration of the repayment date. Additionally, it may decline the request if it determines, at its sole discretion, that the reasons provided do not reflect a suitable change in circumstances or that the outlined process is not being followed.

(f) Please be advised that applicable charges may apply.

Closing Your Mudraboxx Account

9.1 Upon full repayment of all your Loan Agreements, you may formally terminate your registration with Mudraboxx by sending an email to [email protected]. Please note that after termination, access to the Lending Platform will be revoked. Nevertheless, we will continue to retain records as required by applicable law.

9.2 We reserve the right to terminate a User’s registration under circumstances including, but not limited to, the provision of false information, breach of the Terms of Use, death, bankruptcy, failure to repay loans, classification as Default on the website, entering into voluntary arrangements regarding debts, or unauthorized communication with individuals who owe money to the User.

9.3 We may immediately terminate or suspend your registration without prior notice if we reasonably suspect your involvement in or victimization by fraudulent activities, or if we determine that your actions are damaging to the reputation of the website. Additionally, any use of information obtained from the platform for commercial purposes will also lead to termination or suspension.

9.4 Upon termination of your registration, you will lose access to your Mudraboxx Account. However, this action will not absolve you of your obligation to repay any amounts borrowed under a Loan Agreement, nor will it affect your right to receive any EMI amounts you have lent under a Loan Agreement.

Privacy and Data Protection

10.1 Service Communications

We appreciate your concerns regarding the frequency of communications, including calls, emails, or SMS. Please note that there are certain essential messages, referred to as “Service Messages,” which are necessary for your account management. These messages may be disseminated through email, postal service, phone calls, or text messages and will include important notifications related to various stages of your loan or investment.

10.2 Occasional Updates

When you register on Mudraboxx, you will have the opportunity to opt into receiving our periodic updates. These communications provide information about new features on the Lending Platform, seek your insights on various situations and services, and inform you about additional services you may not yet be utilizing. Should you wish to discontinue these updates at any time, you can modify your contact preferences in the “My Contact Preferences“ section after logging into your Mudraboxx account, or you may send your preferences to us via email at [email protected].

Use of Content

While engaging with the website, the User expressly agrees to refrain from hosting, displaying, uploading, modifying, publishing, transmitting, updating, or sharing any information or content that:

(i) is owned by another individual or entity without the User’s rightful permission;

(ii) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or objectionable on racial or ethnic grounds, disparaging, related to or promoting money laundering or gambling, or otherwise illegal in any manner;

(iii) may cause harm to minors in any capacity;

(iv) impersonates any individual or entity or falsely represents or misleads regarding the User’s affiliation with any person or entity;

(v) threatens the unity, integrity, defense, security, or sovereignty of India, the maintenance of friendly relations with foreign nations, public order, incites the commission of any cognizable offense, obstructs the investigation of any offense, or insults any other nation;

(vi) infringes upon any patents, trademarks, copyrights, intellectual property rights, other IPR (defined below)

(vii) contains software viruses or any other computer code, files, or programs intended to disrupt, destroy, or limit the functionality of any computer resource;

(viii) misleads or deceives the recipient regarding the origin of such messages or conveys any information that is grossly offensive or threatening;

(ix) engages in any activities that interfere with or disrupt access to the website or the Products, including the servers and networks connected to the website;

(x) attempts to gain unauthorized access to any portion or feature of the website, any other system or network connected to the website, any website server, or any of the Products provided on or through the website using hacking, password mining, or any other illegitimate means;

(xi) probes, scans, or tests the vulnerability of the website or any network connected to it, nor breaches the security or authentication measures on the website or any connected network;

(xii) disrupts or interferes with the security of the website or any associated systems, resources, accounts, passwords, servers, or networks connected to or accessible through the website or any affiliated sites;

(xiii) utilizes the website or its content for any unlawful purpose or for activities that are prohibited by the Terms of Use or solicits the performance of any illegal activity that infringes on the rights of the website or third parties;

(xiv) alters or deletes any author attributions, legal notices, proprietary labels, or designations indicating the origin or source of software or other materials contained in any uploaded file;

(xv) violates any applicable code of conduct or other guidelines relevant to a particular service;

(xvi) contravenes any applicable laws or regulations that are currently in force, both within and outside India.

Intellectual Property Rights

12.1 For the purposes of these Terms of Use, “Intellectual Property Rights“ (IPR) encompasses copyrights (both registered and unregistered), patents (including rights to file patents), trademarks, trade names, trade dresses, house marks, collective marks, associate marks, and the associated rights to register them. It also includes designs, industrial and layout, geographical indications, moral rights, broadcasting rights, display rights, distribution rights, selling rights, abridged rights, translation rights, reproduction rights, performance rights, communication rights, adaptation rights, circulation rights, protected rights, joint rights, reciprocating rights, infringement rights, and all other related rights.

12.2 All IPR associated with the website is the sole property of either the website itself or third-party sellers and suppliers. Under no circumstances may any User infringe upon the IPR of the website or its third-party sellers or suppliers.

Indemnity

13.1 The User agrees to indemnify, defend, and hold harmless the entity that owns and operates the website, along with its subsidiaries, affiliates, vendors, agents, and their respective directors, officers, employees, contractors, and agents (collectively referred to as the “Indemnified Parties“), from any and all losses, liabilities, claims, suits, proceedings, penalties, interest, damages, demands, costs, and expenses (including legal and statutory fees, disbursements, and any interest applicable) asserted against or incurred by the Indemnified Parties as a result of:

(i) The User’s breach of these Terms of Use;

(ii) Any claims made by any third party due to, or arising out of, or in connection with, the User’s use of the website; or

(iii) Any claim that any third party IPR, proprietary information, content, or materials provided by the User causes any damage to a third party; or

(iv) Violations of rights held by any third party, including intellectual property rights, by the User.

13.2 In the event of an Indemnity Event, the website will notify the User of any claims for which the User must provide indemnification. The User is then required to consult with the website regarding the appropriate course of action to defend against the claim.

13.3 The User shall not compromise or settle any claim or admit any liability or wrongdoing on behalf of the website without obtaining prior written consent from the website, which may be granted or withheld at the website’s sole discretion.

13.4 Notwithstanding any other provisions, under no circumstances shall the website, its subsidiaries or affiliates, or their respective officers, directors, employees, partners, or suppliers be liable to the User for any special, incidental, indirect, consequential, exemplary, or punitive damages of any kind, including those arising from loss of use, data, or profits, whether foreseeable or not, or whether or not the website has been advised of the potential for such damages. This limitation of liability extends to any theory of liability, including breach of contract or warranty, negligence, tortious actions, or any other claims related to or arising from the User’s use of or access to the Website or the Product.

Report Abuse and Take Down Policy

14.1 If the website or any User identifies content that is deemed objectionable, including but not limited to violations of privacy, misuse of personal information, or infringements of intellectual property rights (IPR) in accordance with these Terms of Use, the website reserves the right to remove such content without prior notice. This action may be taken independently or upon receipt of a communication from a User.

14.2 Users wishing to report any such issues should contact the website at [email protected].

14.3 In the event that any feedback, comments, or communications between Users and the website, or via email correspondence regarding transactions, contain profane language, a request for action or removal should be submitted. Disciplinary measures may include indefinite suspension of a User’s account, temporary suspension, or the issuance of a formal warning.

14.4 The website will evaluate the specifics surrounding any reported violation of policy along with the User’s trading history prior to taking action. Violations of this policy may lead to a variety of consequences, which could include: (a) restrictions on account privileges; (b) forfeiture of special status; (c) suspension of the account.

Feedback and Information

15.1 The Website retains the exclusive right to utilize such information for the purpose of improving and enhancing its features, with no restrictions on the scope of such use.

15.2 The Website may also, at its discretion, implement modifications or alterations to its content based on the feedback or information received.

15.3 Should the Website undertake any changes or modifications influenced by such feedback, the User acknowledges that they shall hold no rights or ownership (including any intellectual property rights) over those changes or modifications related to the Website or the Products presented therein.

15.4 By providing any feedback or information, the User affirms that: (i) the feedback does not include confidential or proprietary information belonging to the User or any third party; and (ii) the User shall not be entitled to any form of compensation or reimbursement from the Website for the feedback under any circumstances.

Applicable Law

16.1 Should any disputes arise from or in connection with these Terms of Use, both parties shall make reasonable efforts to reach an amicable resolution. If, after fifteen (15) calendar days of reasonable attempts, no resolution is reached, a written notice must be provided to the other party.

16.2 If an amicable settlement cannot be achieved, the dispute will be referred to a sole arbitrator appointed by the website. Arbitration will be conducted per the Indian Arbitration and Conciliation Act, 1996, in Mumbai, and proceedings will be conducted in English.

Jurisdictional Considerations

17.1 Unless explicitly stated otherwise, the products or items available on the website are intended solely for delivery within India. The website shall not be liable under any circumstances for the use or availability of products in locations or countries outside of India.

Jurisdictional Issues

19.1 Should you wish to submit a complaint regarding the Loan Agreement or Mudraboxx, please direct your email to [email protected]. including a brief description of your concern and your account reference. Mudraboxx will acknowledge receipt of your complaint within one business day. Following this, a thorough investigation will be conducted, and you will receive an initial response within five business days.

19.2 If the resolution provided by the Customer Services Manager does not meet your satisfaction, you are encouraged to email[email protected] once more, attaching the previous responses you have received. Your inquiry will then be escalated to the Chief Operating Officer, who will provide a response within five business days.

General Provisions

20.1 Notice: All notifications under these Terms of Use shall be communicated to the User via email or through a general announcement on the website. Any communication directed to the website in accordance with these Terms of Use should be addressed to the website’s grievance officer via email at[email protected].

20.2 Assignment: The User shall not assign or transfer these Terms of Use in any manner. Conversely, the website retains the right to assign or transfer its obligations under these Terms of Use to third parties without the necessity of obtaining prior consent from the User.

20.3 Severability: Should any provision of these Terms of Use be deemed void or nullified, such provision shall be removed. The remaining provisions shall continue to be enforceable and in full effect.

20.4 Waiver: Any failure or delay by a party to enforce or exercise any provision within these Terms of Use, or any associated right, shall not be interpreted as a waiver of that provision or right. The exercise of one or more rights by a party shall not inhibit or preclude the exercise of any other rights or remedies available under these Terms of Use, at law, or in equity. Any waiver must be made in writing and executed by an authorized representative of the party waiving the right.

20.5 Relationship and Exclusivity: Nothing in these Terms of Use shall create or imply a partnership, joint venture, agency, or any similar relationship between the parties. Additionally, no party shall have the authority to bind the other party, enter into contracts on behalf of the other, or incur any liabilities or obligations on behalf of the other party.

20.6 Force Majeure: Should the website’s performance under these Terms of Use be hindered, restricted, delayed, or impacted by events beyond its reasonable control—including, but not limited to, labor disputes, strikes, natural disasters, severe weather conditions, material shortages, technological disruptions, cybersecurity incidents, utility failures, wars, acts of terrorism, civil disturbances, or any related governmental or legal actions—the website shall be excused from fulfilling its obligations during the duration of such events. Such non-performance shall not be considered a breach of the terms set forth herein.

Insurance for Loan or Borrower

21.1 This feature is not currently available. However, both the Lender and Borrower grant authorization for the website to collaborate with any insurance company registered with the Insurance Regulatory and Development Authority (IRDA) that is willing to provide the necessary beneficiary products. Should such a facility become available on the website in the future, the website is not required to seek further permission from users.

21.2 For any products associated with this feature, either the Borrower, the Lender, or both may choose to remit the premium amount to Mudraboxx, which will subsequently disburse the funds to the respective insurance company on the user’s behalf.

21.3 Mudraboxx will act as the nominee for this insurance policy and is empowered to manage the claims settlement process on behalf of the user. Upon successful settlement of a claim, Mudraboxx will allocate the settlement amount to the Lender(s) and transfer any remaining funds to the Borrower’s designated bank account.

21.4 In the event of consistent or irregular repayment delays, Mudraboxx reserves the right to terminate the insurance policy. This insurance policy will automatically conclude upon the expiration of the loan tenure.

21.5 Should any incident occur, such as the permanent disability or accidental death of the Borrower, the designated beneficiary or nominee is required to notify Mudraboxx, which will initiate the claims process on their behalf.

Defined Terms

22.1 In these T&C the following words have the following meanings: